Effect of One Stop Shop Practices on Public Service Delivery in Kenya

Description

This book sought to find out the effect of the one shop practices in public service delivery in Kenya. Specific objectives were to evaluate the effect of Transformational Leadership Practices on Public Services Delivery; to assess the effect of Business Process Re-Engineering Practices on Public Service Delivery; to establish the effect of Financial Management Practices on Public Service Delivery; to evaluate the effect of Citizen Participation Practices on Public Service Delivery and to assess the Moderating effect of the Consumer Protection Laws on Public Service Delivery in Kenya. The study used seven theories and one model namely: Critical Social, Transformational Leadership, Economic regulation, Stake holder, Value-Percept Disparity and Dissonance theories and Business process re-engineering model respectively. The conclusions have enjoined the knowledge gap in the management of one stop shop concept in Kenya.