Testing Citizen Satisfaction with Vision 2020 Umurenge Program in the Local Government of Rwanda

Description

The book has shown how critical the beneficiaries form their satisfaction with Vision 2020 Umurenge Program using the Expectancy Disconfirmation Model of Satisfaction whereby two major findings of the book are that (1) it was found that there is a positive disconfirmation of the expectations from Vision 2020 Umurenge Program whereby the actual performance of the program was found to be bigger than the expectation from the program however the there was no big difference between expectations and actual performance. (2) the expectancy disconfirmation model of citizen satisfaction with vision 2020 Umurenge program was found positively and significantly affecting the citizen participation. The study suggests that the governments should enhance consideration of citizen feedbacks so as to meet their expectations and their satisfaction will increase the level of citizen participation.